1400 Privacy Policy — How We Protect Your Data
This page explains how the 1400 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read this policy carefully to understand your privacy rights before using the platform.
Updated: January 2026
What information do we collect from you?
1400 collects various categories of information when you register, use our services, or contact our support team. The following are the types of information we process:
Account information
During registration, we collect your username, encrypted password, email address, phone number, and date of birth for age verification purposes. This information is required to create and manage your account.
Device and browser information
We automatically record technical information including device type, operating system, browser type, IP address, screen resolution, and language settings. This data helps us optimise the user experience across a range of devices, including the Android and iOS smartphones commonly used by Malaysian users.
Local payment information
To process deposits and withdrawals in MYR, we need to collect information related to your payment method, such as your bank name and the last account number used via FPX or e-wallets such as TNG. Full card numbers and sensitive payment details are not stored directly in our systems — they are handled through a secure third-party payment processor.
Usage data and cookies
We collect data on how you interact with the platform — including pages visited, session duration, games played, and bets placed. Cookies and similar tracking technologies are used to store session preferences and keep your login secure.
How is your information used?
All information collected by 1400 is used strictly for legitimate and specific purposes. We do not sell or rent your personal data to third parties for marketing purposes.
The primary purposes for which your information is used are as follows:
- Account management: Creating, verifying, and maintaining your user account on the 1400 platform.
- Transaction processing: Securely processing deposits, withdrawals, and betting history in MYR.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Service improvement: Analysing aggregated usage patterns to improve platform performance, interface design, and the overall user experience.
- Service communications: Sending important notices relating to your account, changes to our terms, or security issues that require your attention.
- Legal compliance: Fulfilling legal and regulatory obligations applicable to the platform's operations.
We will not use your data for any purpose beyond those stated above without first obtaining your consent.
Cookies and tracking technologies — what you need to know
The 1400 platform uses cookies and similar tracking technologies to ensure the platform's core functions run smoothly. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use
- Session cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving settings such as your preferred language and display preferences to improve ease of use on the platform.
- Security cookies: Used to verify user identity and prevent unauthorised access or attacks.
- Analytics cookies: Collecting aggregated data on platform usage to help us understand how users interact with various features.
You can configure your browser to block or delete cookies, but this may affect certain features on the 1400 platform, such as the ability to stay logged in or retain your preferences.
Data storage, security & information sharing
Data storage and security
All personal data collected by 1400 is stored on servers protected with SSL encryption. User passwords are processed using one-way hashing techniques that cannot be decrypted. We enforce strict access controls, ensuring that only authorised personnel may access user data, and solely for legitimate operational purposes.
We retain your data for as long as your account remains active, or for as long as necessary to fulfil our legal obligations. Data from closed accounts will be deleted or anonymised in accordance with our internal retention policy.
Sharing information with third parties
1400 does not sell or share your personal data with third parties for marketing purposes. However, we may share necessary information with:
- Payment processors: To securely process deposit and withdrawal transactions in MYR through verified channels.
- Technical service providers: Providers that assist us in managing the platform infrastructure, subject to strict confidentiality agreements.
- Legal authorities: When required by law, court order, or direction from a competent authority.
All third parties we work with are bound by confidentiality obligations and are not permitted to use your data for any purpose other than those specified.
Your rights as a user — access, correction, and deletion
As a 1400 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you may request a correction through your account settings or via email.
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
To exercise any of the above rights, contact the 1400 support team by email at [email protected], clearly stating your request. We will process your request within a reasonable timeframe and provide a written response.
Changes to this policy and how to contact us
Changes to the Privacy Policy
1400 reserves the right to update or modify this privacy policy at any time. Changes take effect immediately upon publication on this page. The latest update date will be displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we handle your personal data.
For material and significant changes, we will endeavour to notify active users via an in-platform notice or their registered email. Continued use of the 1400 platform after changes are published will be considered acceptance of the updated policy.
How to contact us
If you have any questions, concerns, or requests regarding your data privacy and the 1400 platform, we are ready to assist through the following channels:
- Support email: [email protected]
- Help centre: Frequently Asked Questions (FAQ) — contains answers to common questions about accounts and privacy
We are committed to protecting the privacy of every 1400 user in Malaysia and will always strive to provide clear and satisfactory responses to every enquiry submitted.
Your data is safe with us — register with confidence
Your privacy is a priority at 1400. Register an account today and enjoy a safe, responsible betting experience in Malaysia.